1. Who We Are
Loft Accessories Ltd is the "data controller" for the personal information you provide to us. We are committed to protecting your privacy and ensuring your personal data is handled securely and in accordance with UK data protection laws.
- Business Name: Loft Accessories Ltd
- Contact Email: admin@loftaccessories.co.uk
- Business Address: The Old Plough, Main Street, Milton Keynes, MK19 7JL
2. What Personal Data We Collect
Depending on how you interact with us, for example, via our website or as a customer, we may collect:
- Identity Data: Your name, address, and contact details, including email and phone number.
- Transaction Data: Details about the loft boarding, insulation, or property services you have enquired about or purchased from us.
- Technical Data: Your IP address, browser type, and information about how you use our website, collected via cookies.
- Communications Data: Any records of your correspondence with us, for example, emails and phone call notes.
3. How We Use Your Data & Our Legal Basis
We only process your data when the law allows us to. We primarily use your information for:
- Contractual Performance: To provide the loft and property improvement services you have requested.
- Legitimate Interests: To manage your enquiries, improve our website, and provide effective customer service.
- Legal Obligations: To comply with tax and accounting regulations.
- Marketing: We may send you information about our services if you have opted in, or where we have a legitimate interest to do so. You can opt out of this at any time.
4. Who We Share Your Data With
We do not sell your personal data. We may share your data with:
- Service Providers: Sub contractors or professional partners who assist us in delivering our services, for example, installers or digital marketing tools.
- Legal Authorities: If we are under a legal obligation to disclose your data.
- Professional Advisers: Accountants or legal counsel as necessary for our business operations.
5. How Long We Keep Your Data
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Rights
Under UK GDPR, you have several rights regarding your data, including:
- Right to Access: Request a copy of the information we hold about you.
- Right to Rectification: Ask us to correct inaccurate information.
- Right to Erasure: Request that we delete your data, where applicable.
- Right to Object/Withdraw Consent: Tell us to stop using your data for marketing or other purposes.
To exercise any of these rights, please contact us at admin@loftaccessories.co.uk.
7. Cookies
Our website uses cookies to enhance your experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.
8. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk.